Return Policy

RETURN POLICY

Palette of Threads, is committed to serving our loyal customers each and every day. If you're not completely satisfied with your purchase, we will do what we can to make it better!

Online Return Address: 155 Carr Dr., Brookville Ohio 45309

Local Return Address: 7 N. Main St., Englewood Ohio 45322


Contact Email: paletteorders@gmail.com

FAQ - Online Orders

Merchandise must be returned within 14 days of purchased date to receive a full refund. After 14 days we will issue a store credit for your return.

All sales are final after 30 days.

Tags must be attached and the garment must be free of dirt, makeup, stains, smells, etc. 

All items marked 30% off or more or FINAL SALE are final sale, this includes VIP deals, Daily Deals, Palette Perks, Sale, Promo, or Clearance items.

FINAL SALE means the item is NOT eligible for return, exchanges, or store credit. 


Additional:

• To start your return please email the following information to paletteorders@gmail.com; your name, order number, and the reason for your return/exchange. We also ask that you include the returned tracking number via USPS/UPS. This helps to track the package in transit. Please keep in mind we are not responsible for item(s) lost in transition.

•For all returns please allow 3-5 business days to process your return once we receive it at our warehouse.

•We are not responsible for item(s) lost in transition. Please reach out to your mail carrier if your return is lost in transit.

FAQ -  In-Store Returns

Merchandise must be returned within 14 days of purchased date to receive a full refund. After 14 days we will issue a store credit for your return.

All sales are final after 30 days.

Tags must be attached and the garment must be free of dirt, makeup, stains, smells, etc.

All items marked 30% off or more or FINAL SALE are final sale, this includes VIP deals, Daily Deals, Palette Perks, Sale, Promo, or Clearance items.

FINAL SALE means the item is NOT eligible for return, exchanges, or store credit. 


Damages -

Please look over your order as soon as you receive it. We stand behind our products and want you to be 100% satisfied with them!

If your item(s) are damage or if there is an issue with your garment(s) please contact our returns team within 3 business days. This way we can get any problems resolved for you as soon as possible! We do ask you to send pictures of your damage/defect item along with the original package your items were received in.


ADDITIONAL RETURN DETAILS:

• Merchandise must be returned & received within 14 days for a full refund.

• All returns after 14 days will be for store credit only.

All sales are final after 30 days.

• All items marked 30% off or more or FINAL SALE are final sale, this includes VIP deals, Daily Deals, Palette Perks, Sale, Promo, or Clearance items.

FINAL SALE means the item is NOT eligible for return, exchanges, or store credit. 


• Merchandise must have the original tags still attached.

• Merchandise must be unworn and unwashed.

• Merchandise must be free of dirt, makeup, stains, smells, etc.

•All returns via snail mail should be mailed within 3 days of the date you receive your item to ensure it is received at our warehouse within 14 days. Please be sure to email us your information along with returning tracking number as soon as you send your package.

If you have any questions please email paletteorders@gmail.com.