Pick Up & Shipping Information

Pick Up & Shipping Information

Pick Up details :

Our current processing time for in house items is 1-2 business days. To know if an item is in-stock at our store please text us a picture of the item. 937- 469-1274

Pickups are available during normal business hours Monday - Saturday.

7 N. Main St., Englewood Ohio 45322

Monday - Tuesday 10-3:00PM

Wednesday-Friday: 10-6PM

Saturday 10-5PM

Sunday - Closed


💋 Location of pickup: 7 North Main St., Englewood

📦 Some orders are fulfilled from our West Coast Warehouse. Please allow 7-10 business days for those items.

📲 PLEASE wait for you email/text confirmation with pick up details! 🙌🏼❤️🙌🏼 

🚗 When you are in route, please text us your name, and order number to our cell phone, 937-469-1274. Please be sure you have a text or email confirmation for pick up.


Shipped Orders:

All domestic orders over $100 ship free.

Our current processing time is 2-3 business days for in-stock items. 

Orders are shipped via USPS Priority Mail, or First Class, or UPS depending on weight, and usually arrive between 3-5 business days once shipped.  

The risk of loss on all shipped orders pass to the buyer once the package has been delivered to UPS/USPS. Be sure to opt for Ship Aid Insurance at check out for an extra layer of coverage. 

Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.

In the event shipping was free we will deduct $8.95 from the credited amount. 


Other FAQs

📲 You can sign up for tracking to be sent via email or text, just make sure it’s the correct number and valid email.

📫 Our tracking system is automatically generated and sent as soon as we hit “print label” on our end - SURPRISE we do not send that ourselves. So be sure your all of your information, including shipping address is up to date. 👌🏽

📧Make sure we are not filtered into your spam folder by accident. Double check this first please!

If you have any questions about our shipping and/or pick up policies please email paletterorders@gmail.com.