FREQUENTLY ASKED QUESTIONS
Can I return or exchange my order if it doesn't fit or I don't like it?
Absolutely! Check our "Return Policy" for complete details.
Are there any coupon codes?
If you want to be the first to know about sales and giveaways be sure to join our VIP group, Palette of Threads VIP.
How do I use my coupon code?
Coupon codes are entered on the very last section of Checkout right above the Payment section.
Can I use more than one discount code?
Unfortunately, only one discount code can be used at a time!
How do I use my gift card?
Gift Cards are entered on the very last section of Checkout right above the Payment section.
How long will it take to receive my order?
All orders placed before 12P.M. leave our warehouse at 3P.M. (same day). However, actually delivery status will be determined by the USPS.
How do I track my package?
If you created an account with us you can login and view the status of your order anytime.
If you didn't create and account you will receive an email with your tracking number when your package ships. If you didn't receive one, contact us and we can let you know the status of your order.
I didn't receive a shipment or order confirmation. What can I do?
If you created an account with us you can login and view the status of your order anytime.
If you didn't create an account please contact us and we can lookup your order and let you know the status.
If you don't see your questions here please contact us and we will get back to you with in 24 hours!